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Terms and Conditions

1. Definitions

1.1 Jill & Jill means in these General Terms and Conditions V.O.F, registered by the Chamber of Commerce in Roermond (The Netherlands), with KVK-number 80876390.

1.2 'Customer' means every visitor of the webshop, natural person or legal person, who places an order at

2. Application

2.1 These General Terms and Conditions apply to all orders placed at webshop

2.2 By placing an order the customer accepts and understands the application of the General Terms and Conditions.

2.3 Only with an agreement in written, deviation is possible from the General Terms and Conditions, in which case the remaining articles of these General Terms and Conditions remain fully in force.

2.4 Jill & Jill maintains the right to modify or complete these General Terms and Conditions. 

3. Agreement

3.1 An agreement is established from the moment an order confirmation is sent to the e-mail address given by the customer. The customer and Jill & Jill agree that through the use of electronic communication forms a valid agreement comes into existence as soon as this order confirmation has been sent to the customer. The electronic files of Jill & Jill, as far as the law allows, herewith as a supposition of evidence.

4. Personal Data

4.1 Jill & Jill is holder of registrations according to the 'Wet Bescherming Persoonsgegevens' (Personal Data Protection Act). These personal data will be registered at the Registrationchamber.

4.2 The data given by the customer, will be treated with confidence and only used for the following purposes:

- Processing the order, payment and delivery to the correct delivery address

- Stimulate the user friendliness of the webshop

- To provide information about sales, special offers and a newsletter (if selected by customer)

5. Offer

5.1 Information (on the website, by e-mail, verbal, by telephone), photos or images given by Jill & Jill about the products are as accurate as possible. Jill & Jill can't guarantee all products fully resemble with the information given. Deviations are initially no motive for compensation and/or ending the agreement.

If the product fully deviates from the description given on the website, Jill & Jill will take suitable actions to concede the customer.

5.2 Jill & Jill can't be kept to her offer if the customer, in terms of reasonableness of social understanding, could have understood that the offer contains an obvious mistake or miswriting.

6. Prices and Payments

6.1 All prices mentioned by Jill & Jill are excluded taxes. Unless the 'margeregeling' is applied whereby Jill & Jill already included the taxes in the selling price. If this is the case, it will be mentioned in the invoice.

All prices are excluding costs of shipping

6.2 Jill & Jill maintains the right to change the prices, especially when (legally) required.

6.3 The amount of shipping costs are mentioned on the website and are different for each country.

6.4 Special offers are only valid for the period mentioned on the website in relation to that special offer.

6.5 Orders placed at the webshop can be paid in the following ways:

- Credit card

- iDEAL 

- Paypal

- Bank transfer

- Shop Pay

- Google Pay

7. Shipping costs

7.1 Shipping costs

Shipment costs for customers outside the Netherlands and Belgium depend on the country and weight of the package or envelope.

7.2 Jill & Jill cannot be held responsible for any extra costs (for example customs) if the order is sent to customers outside the Netherlands. 

8. Delivery

8.1 Jill & Jill ships worldwide and uses the services of Post NL / Bpost / DHL.

8.2 The mentioned delivery time is indicative and doesn't count as a limited period. Exceeding this period doesn't give the customer the right for compensation or ending the agreement, unless the exceed of this period is in such a way that the customer can no longer be demanded to maintain the agreement.

8.3 For deliveries in countries outside the Netherlands different delivery conditions are valid.

8.4 Jill & Jill has the right to back-order ordered products. Extra costs of subsequent shipping are for Jill & Jill.

8.5 Delivery takes place at the customers address, given in the agreement.

9. Ownership

9.1 The ownership of the products passes on to the customer at the moment that the products are offered at the given address of the customer. Jill & Jill cannot be held responsible for possible costs and damages that arise after the customer lacks in accepting the delivery.

10. Return Policy

10.1 In the situation of returning a product, the costs are for the customer. If the customer wishes to return a product, this should be mentioned by e-mail directly after receiving the order. All returned products must come back at Jill & Jill in the same condition as the customers received them in, within 14 days. 

10.2 After article 10.1 is completed properly, the total order amount (purchase + shipping) will be compensated. Shipping costs for return should be paid by the customer.

10.3 Jill & Jill maintains the right to refuse returned products or to compensate only a part of the whole amount if there's any suspicion that the products were used or damaged by the customer.

11. Intellectual property right

11.1 The customer acknowledges that all rights of intellectual properties of presented information, images, announcements or other expressions related to the products, website (or promotion of it) lies with Jill & Jill or other entitled persons.

11.2 Intellectual property includes patents, copyrights, trademarks and other (intellectual property) rights, including technical and commercial methods and concepts.

12. Force Majeure

12.1 If one or both parties are not able to fulfill their obligation as a result of a circumstance for which one cannot be blamed, force majeure, none of the parties will be hold liable.

12.2 Both parties have the possibility as long as the force majeure lasts to postpone the agreement. If this period takes longer then 2 months, both parties are entitled to end the agreement without any obligation for compensation to the other party.

13. Compensation

13.1 Jill & Jill can only be hold responsible for compensation, if it was on purpose or with blame, originated because of a circumstance on account of risks taken by Jill & Jill.

Jill & Jill can only be held responsible for damage, caused on purpose by Jill & Jill, or caused by circumstances based on risks taken by Jill & Jill.

14. Governing law

14.1 Dutch law applies exclusively to all the rights, obligations, offers, orders and agreements.

14.2 All disputes between both parties will only be settled by a for that purpose competent Dutch court.

If you have any questions regarding these General Terms and Conditions, please contact us.