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Returns

All items must be returned undamaged and unused within 14 days of receipt. If accompanied by their original boxes, dust bags, tags, and/or authenticity cards, they must also be returned with them. We do our best to accommodate every return. Returns that do not meet our policy are subject to rejection. In the case that your return is rejected, it will be sent back to you. You are responsible for covering the shipping cost of your return.

We cannot imagine, but do you want to return an item? Please let us know by sending an e-mail to info@jillandjill.com saying you want to return your order. Afterwards, put the item you want to return back in the original boxes, close the outside box securely and ship the item back to us on your own expense. Please ship the item secured and registered, so in case of a loss there will be no issues. You can return your order to the following adress:

Return address:

Jill & Jill Preloved Fashion 

Burgemeester van Meeuwenstraat 12 

6191 ND Beek

The Netherlands

Want to make an exchange for something else in our collection? Please send an e-mail to info@jillandjill.com. Make sure to include your name, order number, the product(s) you do not want to keep, and the product(s) you would like instead. Afterwards again, put the item you want to exchange in the original boxes accompanied by their dust bags, tags and/or authenticity cards, close the outside box securely and ship the item back to us on your own expense. Please ship the item secured and registered, so in case of a loss there will be no issues. You can return your order to the adress above. We will process the exchange as soon as we receive your original order.